Support Hub | Warrnambool Milk & Foods

How Can We Help You?

Quickly navigate to the support area you need. We've categorized common inquiries to help you find solutions faster, whether you're looking for answers to frequently asked questions, detailed product specifications, helpful guides, or need to speak directly with our dedicated support team.

FAQs

Find prompt answers to the most common questions our customers ask about our diverse range of dairy products and our company services.

Product Information

Dive deep into the specifics of our dairy offerings. Learn more about ingredients, nutritional values, allergen information, and suitable storage conditions.

Guides & Resources

Explore our collection of helpful articles, practical tips for dairy usage, and comprehensive storage guides to get the best from our products.

Contact Support

Need personalised assistance? Get in touch with our friendly and knowledgeable support team who are ready to help with your inquiries.

Frequently Asked Questions

We've compiled answers to some of the most common queries we receive from our valued customers. Browse through the categories below or use the search function to find the information you need quickly and efficiently. Our aim is to provide you with clear and concise solutions.

Our Products (Milk, Yoghurt, Cheese, Butter)

Where does Warrnambool Milk & Foods source its milk?

We are proud to source our high-quality fresh milk from a dedicated network of local dairy farms situated in the lush, fertile pastures of the Warrnambool region and surrounding areas in Victoria. These farms are renowned for their commitment to excellent animal welfare and sustainable farming practices, ensuring the premium quality of our base ingredient.

Are your yoghurts pasteurized?

Yes, absolutely. All our yoghurts, including our Greek style and fruit varieties, are made using milk that has been thoroughly pasteurized. This critical step in our production process ensures the safety, quality, and extended shelf life of our yoghurt products for your peace of mind.

What is the best way to store your cheese products?

To maintain optimal freshness and flavour, our cheeses should always be stored in the refrigerator, ideally between 2°C and 4°C. We recommend keeping them in their original packaging if unopened. Once opened, re-wrap them tightly in cheese paper, beeswax wraps, or plastic wrap to prevent drying out. Always check the specific storage instructions on the product label.

Do you offer lactose-free products?

We understand the growing demand for lactose-free options and are continually working to expand our product range to cater to diverse dietary needs. Please refer to our "Product Information" section on this website or check the specific product packaging for the most up-to-date details on our available lactose-free dairy products.

Ordering & Distribution

How can I find Warrnambool Milk & Foods products in my area?

Our delicious dairy products are widely available in major supermarket chains such as Coles and Woolworths, as well as independent grocers and local retailers across Australia. While we don't currently have an online store locator, you can typically find us in the dairy aisle. For specific stockist inquiries, please feel free to contact our customer support team.

Do you offer bulk supply for businesses?

Yes, we certainly do. Warrnambool Milk & Foods provides high-quality bulk cream supply and other dairy ingredients tailored for the needs of food service businesses, manufacturers, and other commercial clients. For detailed information on our commercial product range and to discuss your specific requirements, please reach out to our dedicated commercial sales team via the "Contact Us" section.

Quality & Safety

What quality standards do you follow?

At Warrnambool Milk & Foods, quality and safety are paramount. We adhere to and often exceed the stringent Australian food safety and quality standards, including HACCP (Hazard Analysis Critical Control Points) and other industry best practices. Our facilities undergo regular audits to ensure compliance and our commitment to providing safe, nutritious, and delicious dairy products to Australian families.

What should I do if I have a concern about a product's quality?

We take all quality concerns very seriously. If you have any concerns regarding the quality or safety of a Warrnambool Milk & Foods product, please contact our customer support team immediately. To help us investigate thoroughly, please provide the product name, batch number (usually found printed on the packaging), use-by date, and the location of purchase. Retain the product and packaging if possible.

Our Products & Services Details

Explore comprehensive information about our extensive range of high-quality Australian dairy products and specialised dairy processing services. We are committed to transparency and providing you with all the details you need, from nutritional facts and ingredients to storage advice and allergen notices. Select a category below to learn more about the goodness we offer.

Fresh Milk

Full Cream Milk

Our Full Cream Milk is celebrated for its rich, creamy taste and wholesome goodness, making it a perfect everyday choice for the entire family. Ideal for drinking on its own, adding to cereals, or using in your favourite recipes.
Ingredients: Pasteurised Cow's Milk.
Allergens: Contains Milk.
Storage: Keep refrigerated below 4°C. Consume within 5 days of opening.

Lite Milk

Enjoy the fresh taste of dairy with less fat with our Warrnambool Lite Milk. It delivers essential nutrients without compromising on that classic milky flavour, perfect for those seeking a lighter option.
Ingredients: Pasteurised Cow's Milk.
Allergens: Contains Milk.
Storage: Keep refrigerated below 4°C. Consume within 5 days of opening.

Yoghurt

Natural Greek Yoghurt

Indulge in the thick, creamy texture and tangy taste of our Natural Greek Yoghurt. It's incredibly versatile – perfect for a nutritious breakfast with fruit and muesli, as a healthy base for dips and sauces, or as a dollop on your favourite desserts. Packed with protein and live cultures.
Ingredients: Pasteurised Milk, Milk Solids, Live Cultures (incl. S. Thermophilus, L. Bulgaricus).
Allergens: Contains Milk.
Storage: Keep refrigerated below 4°C. Consume within 5 days of opening.

Strawberry Yoghurt

A delightful blend of our creamy yoghurt and real strawberry puree, our Strawberry Yoghurt is a family favourite. It's a delicious and convenient snack, perfect for lunchboxes or a light treat.
Ingredients: Pasteurised Milk, Milk Solids, Sugar, Strawberries (5%), Live Cultures, Natural Flavour, Natural Colour (Carmines).
Allergens: Contains Milk.
Storage: Keep refrigerated below 4°C. Consume within 5 days of opening.

Cheese

Mature Cheddar Cheese

Our Mature Cheddar Cheese is carefully aged to develop a rich, sharp, and beautifully complex flavour profile with a satisfyingly crumbly texture. It's an excellent choice for cheese boards, gourmet sandwiches, or grating over your favourite pasta dishes.
Ingredients: Pasteurised Milk, Salt, Starter Cultures, Rennet (Non-Animal).
Allergens: Contains Milk.
Storage: Keep refrigerated below 4°C. Best consumed within 7 days of opening.

Butter

Salted Butter

Crafted from fresh Australian cream, our Salted Butter offers a classic, creamy taste with the perfect hint of salt. It's wonderfully versatile, ideal for spreading on warm toast, baking delicious cakes and pastries, or adding richness to your cooking.
Ingredients: Cream (from Milk), Salt.
Allergens: Contains Milk.
Storage: Keep refrigerated. For optimal softness, remove from fridge 10-15 minutes before use.

Dairy Services

Milk Collection & Pasteurisation

Warrnambool Milk & Foods offers professional and reliable milk collection services for dairy farmers in the region. Our state-of-the-art facilities ensure efficient and hygienic handling, followed by precise pasteurisation processes that guarantee the safety and quality of the milk, preparing it for further processing or distribution.

Bulk Cream Supply

We are a trusted supplier of high-quality bulk cream to food manufacturers, bakeries, and other businesses within the food service industry. Our cream is produced to exacting standards, ensuring consistent quality and performance for your commercial applications. Contact our sales team to discuss your specific volume and quality requirements.

Retail Dairy Product Packaging

Leverage our expertise in dairy processing and packaging. We offer comprehensive co-packing solutions for retail dairy products, helping brands bring their products to market efficiently while maintaining the highest standards of freshness, safety, and brand appeal. We can work with a variety of packaging formats to suit your needs.

Helpful Guides & Resources

Educate yourself and get the most out of your Warrnambool Milk & Foods products with our curated collection of articles, tips, and guides. We aim to empower our customers with knowledge, from understanding dairy processes to discovering new ways to enjoy our delicious range.

Various dairy products neatly organized in a refrigerator

Storage Tips

The Ultimate Guide to Storing Dairy Products

Unlock the secrets to extending the freshness and preserving the quality of your milk, cheese, yoghurt, and butter. This guide covers best practices, temperature recommendations, and common mistakes to avoid, ensuring you enjoy our products at their best.

Understanding Pasteurisation: Why It Matters

Delve into the science behind pasteurisation. This article explains what the process involves, why it's crucial for dairy safety, and how it helps maintain the nutritional value and taste of your favourite Warrnambool Milk & Foods products without compromising on health standards.

Cooking with Warrnambool Yoghurt: Healthy Recipe Ideas

Discover the versatility of our premium yoghurts beyond the breakfast bowl. This guide offers a selection of delicious and healthy recipe ideas, from creamy dressings and marinades to delightful desserts and baked goods, all enhanced by the quality of Warrnambool yoghurt.

Get in Touch with Our Support Team

We're here and eager to help! Whether you have a question about our products, need assistance with a service, or simply want to share your experience, our dedicated support team is ready to listen. Our standard support hours are Monday to Friday, 9:00 AM - 5:00 PM AEST. Choose your preferred method to connect with us below.

Send Us a Message

Full Name *

Email Address *

Phone Number (Optional)

Product Name (if applicable)

Batch Number (if applicable)

Inquiry Type *

Your Message *

Other Ways to Reach Us

Call Us:

+61 3 5562 8800

Mon-Fri, 9:00 AM - 5:00 PM AEST

Email Us:

support@<?php echo $_SERVER['HTTP_HOST']; ?>

We typically respond within 1-2 business days.

Our Head Office:

14 Innovation Drive, Warrnambool, VIC, 3280, Australia

(Please note: This location is not a retail outlet. For product purchases, please visit your local supermarket or grocer.)

Product Safety & Recall Information

Warrnambool Milk & Foods is unconditionally committed to the highest standards of product safety and quality. Your trust is our top priority. This section provides any urgent updates regarding product safety alerts or recalls.

Quality assurance seal for Warrnambool Milk & Foods

No Active Product Recalls

At this time, there are no active product recalls for any Warrnambool Milk & Foods products. We encourage you to continue enjoying our dairy range with confidence. Any important safety updates or recall information will be posted here immediately and communicated through relevant channels. We diligently monitor our processes to ensure you always receive the best and safest products from our farms to your family.

Share Your Feedback With Us

Your opinions, suggestions, and experiences are incredibly valuable to us at Warrnambool Milk & Foods. Whether you have praise for a product you love, an idea for a new one, or constructive criticism about our services or your support experience, we genuinely want to hear from you. Your insights help us continuously improve and better serve our community. Please take a moment to share your thoughts using the form.

Your Voice Matters

Name (Optional)

Email (Optional, if you'd like a follow-up)

Feedback Type *

Your Feedback *

Warrnambool Milk & Foods Support Hub